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David Shelleny is a producer for GroundWorks Media Group, an innovative multimedia company committed to the power of the idea. GMG brings professional video and audio production to the web. David is also a marketing manager for the electronic payments company Moneris Solutions, where he is constantly working on new ideas to bring the company and the customer closer together.

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Main | Accessibility...to the Core »
Wednesday
02Sep2009

Now THIS is how you use Twitter for Customer Service

DateWednesday, September 2, 2009 at 4:45PM

I use the company Influxis to stream all of my video content.  Their service has always been fantastic, but last night the planets aligned, and I ran into issues logging in.  Of course this always happens at the worst time, which describes my evening to a T.  This was literally the last task I had to do before I could sign off on the beta test for a 9 month project!

I threw a line in the water (Twitter) and posted a question to see if anyone else was having the same issues I was.  Well, it turns @RichardBlakely was listening, and what resulted could be used as a template for how to use Twitter for superior customer service.

These interactions make it very easy for me to stay with a vendor.  Oh, and it is worth mentioning twice, this all took place between 11PM and 2AM!

(Click the image below for the timeline)

CLICK IMAGE for full size version

AuthorDave Shelleny | CommentPost a Comment |
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